If you have concerns about your services, need support trying to get services or need 
help understanding your rights, you can contact the Independent Ombuds Program. 
This advocacy program is independent from OPWDD and run by the Community 
Service Society of New York. The helpline is free and confidential: 1800-762-9290
(Monday-Friday, 9:00AM-5:00PM). Learn more at idony.org